Frequently Asked Questions

about the reopening of Glasgow's arts, music and cultural venues

This information is regularly updated
so please keep checking in

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Which venues are reopening and when?

Performances are resuming at Glasgow Royal Concert Hall and Kelvingrove Bandstand. Find all the latest show dates and information at ticketsglasgow.com.

Tramway is now open to the public for exhibitions, and scheduled music and theatre events. To find out what's on, and for full opening hours, visit tramway.org

We remain confident Celtic Connections will be fully live in early 2022.

Due to essential maintenance, the Old Fruitmarket will reopen at a later date, still to be confirmed.

Masks remain mandatory indoors, other than with exemptions as set out by the Scottish Government.

Updated on:
August 27, 2021

What to expect when attending Glasgow Royal Concert Hall: Purchasing Tickets & Ticket Delivery

•           We are moving all tickets to e (electronic)-tickets.

E-tickets will be sent to the lead ticket booker’s email account approximately 72 hours before the event and can be stored on your mobile or printed out at home.

•           Paper tickets will still be available to anyone without an email. They’ll be delivered by post and will be sent out to the lead booker approximately 7 days before the event.

•           Book online at www.ticketsglasgow.com.

•           Book by phone: 0141 353 8000 (Mon – Sat: 10am – 5pm)

•           The Box Office counter will only be open to support scheduled events until further notice. A full counter service will resume at a later date, still to be confirmed.

•           Credit or debit card payment will be encouraged when buying tickets at the box office counter to promote a contactless service.

•           Door opening times and the event start time will be identified on the e-ticket along with the nearest Auditorium door to your seat(s).

• If you booked through a ticket agency (Ticketmaster, SSE, See Tickets, etc.) please bring a valid e-ticket when attending the venue. Please contact your agent directly for this.

• If you have your original paper tickets for a rescheduled concert, this will still be valid for the new date.

Updated on:
September 13, 2021

Before your visit to Glasgow Royal Concert Hall

•           Along with tickets, the Box Office will be sending advice on what to expect when attending the venue. This will include but is not limited to the wearing of face coverings, use of hand sanitiser stations, contactless payment and use of data for Test and Protect purposes.

•           Please contact the venue in advance if you have mobility or access requirements.

•           If you are attending the concert as part of a group, please arrive at the venue together.

•           Text messages will be sent to lead bookers on the day if there are last minute updates.

• In line with Scottish Government guidance we recommend that you take a Lateral Flow (LFD) test before attending the event. Test kits can be ordered online at -  https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests  

• Should you become symptomatic please do not attend the venue and follow Scottish Government guidance regarding testing and self-isolating.

Updated on:
September 10, 2021

Arriving at Glasgow Royal Concert Hall

•           Face coverings are mandatory inside all areas of Glasgow Royal Concert Hall as this is an indoor public place. This includes auditoriums, toilets, event spaces and general thoroughfare areas unless you are medically exempt or exempt for specific reasons as per Scottish Government guidance and while you are in a hospitality area having drinks.

•           Hand sanitiser stations will be provided throughout Glasgow Royal Concert Hall. Please make regular use of these stations, especially when entering the building.

•           Small bags, such as small handbags, will be permitted into the venue but suitcases, large handbags, backpacks / rucksacks will not be permitted.

Please be aware that the cloakroom will remain closed to maintain reduced contact.

•           Security stewards will be conducting bag searches for ticketed events. To minimise contact, you will be asked to open your own bag and a wand search will be conducted if required.

•           Please have your tickets ready to display on a mobile device when you arrive at the venue.

•           A full Front of House team will be on duty to welcome you and provide help and support. 

•           Cleaning staff will make regular patrols around the building.

•           Our ventilation system is regularly maintained and monitored and following a ventilation review we have implemented recommendations to maintain good ventilation throughout the venue.

•           Staff will monitor toilets and may suggest alternative facilities should a queue develop.

•           Use of lifts will be reserved for ticket holders needing assistance with mobility.

•           Opening times for the Auditorium and the event’s start time will be advised to all customers before the event.

•           Please note, you may be asked to queue outside for a brief period to avoid congestion. Please be respectful of physical distancing if queuing outside.

Updated on:
September 10, 2021

During the Concert at Glasgow Royal Concert Hall

•           Glasgow Royal Concert Hall will have a maximum audience capacity of 2,000 until further notice. This number does not include performers, production crews or venue staff.

•           Unless specified, there will not be social distancing between Auditorium seats.

•           Face coverings must be worn during the concert.

•           Most of our events feature an interval. Intervals are expected to last longer than the standard 20 minutes to allow you more time to safely move around the venue. Interval timings between different events may vary.

Updated on:
August 20, 2021

After the Concert at Glasgow Royal Concert Hall

•           Front of House staff will be on duty to direct you to the nearest building exit as you leave your seating area.

Updated on:
August 20, 2021

NHS Scotland Test & Protect policy at Glasgow Royal Concert Hall

·      We will be following Scottish Government guidelines.

·      When you visit the venue, to help prevent the spread of COVID-19 and suppress the virus, the Scottish Government has asked your data be collected as part of the NHS Scotland Test & Protect policy.

·      If you booked via the venue Box Office the name of the lead customer, a telephone number and/or email address and the event and date you attended will be held for 21 days.

·      If you booked through another ticket agency, that agency as the controller of your personal data would be contacted if a positive case of coronavirus was discovered following the event and date you attended.

·      If attending a non-ticketed event, you will be referred to the Check In Scotland App via the QR code at the point of entry. Paper copies will also be available if you do not have access to the app on your phone.

·      The Check In Scotland QR code will be visible throughout the venue for you to scan with your mobile. Please check out when you leave.

·      You would only be contacted if anyone who has been in close contact with you while at the venue has tested positive for coronavirus.

·      If you do not have a mobile phone or cannot access the internet, we will record contact details securely for 21 days for this purpose.

Updated on:
August 20, 2021

Glasgow Royal Concert Hall - Hospitality

  • We are delighted to welcome you back to Glasgow Royal Concert Hall’s bars. Please act responsibly and remember to stay safe when enjoying your drink.
  • The bars will be open on arrival to the venue and during the interval.
  • You can order your interval drinks at the bars on arrival to help reduce queuing times.
  • Drinks will not be permitted in the auditorium for concerts to enable better adherence to, and enforcement of mask wearing as a mandatory measure, helping to protect staff and customers whilst also respecting the needs of those more at risk from the virus.
  • The café will operate as a bar service only until further notice.
  • Please use the bar closest to your seats, our staff will be happy to help and direct you.
  • Please be patient when waiting to order. Bars are operating with smaller teams to ensure the safety of our staff.
  • Please be mindful to keep a safe distance from others. Hand sanitiser will be available throughout the venue.
  • All bar surfaces and tables will be sanitised regularly.
  • Disposable plastic cups will be used where possible.
     
Updated on:
September 3, 2021

Will I need to take part in the Scottish Government Test and Protect scheme?

If you've made a booking for a Glasgow Club activity using our app or website we already have the necessary details. For all other activities, Glasgow Life is using the Check In Scotland service, which aids businesses in collecting the contact details of visitors and customers. This digital service allows NHS Scotland’s Test and Protect service to conduct faster contact tracing and help stop the spread of Covid-19.

We would appreciate your support by providing your contact details, quickly and securely, by scanning an official Test and Protect Check-in Scotland QR code poster via your smartphone camera, or by downloading the Check in Scotland app. Anyone over the age of 12 can use the Check In Scotland service, which is designed to take as few details from you as needed.

Updated on:
September 2, 2021

Where can I find more information?

We will provide regular updates through our social media channels as well as on the Glasgow Life website.

Updated on:
August 27, 2021

How can I make a donation to help support Glasgow Life?

As a charity, Glasgow Life is hugely grateful for the support it has received during the coronavirus pandemic, which has helped us to continue vital work in communities across the city during the most challenging of times. You can continue to help us by donating here.

Updated on:
July 21, 2021
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