Frequently Asked Questions

about the reopening of Glasgow's community libraries

This information is regularly updated so please keep checking in

Please check here for more information on The Mitchell Library.

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Which libraries will be open from Tuesday 27 April 2021?

Anniesland

Bridgeton

Cardonald

Castlemilk

Dennistoun

Drumchapel

Govanhill

Gorbals

Hillhead (note: closed on Tuesdays, first day open is Friday 30 April 2021, see below for opening hours)

Ibrox

Knightswood

Library at the Bridge

Mitchell

Partick

Pollokshaws

Possilpark

Riddre

Royston

Shettleston

The following Libraries will open week commencing Monday 14th June 2021:

Springburn - Monday 14th June: 11am-4pm / Tuesday: 11am-7pm / Saturday: 10am-2pm

Milton - Tuesday 15th June: 2-7pm / Wednesday and Thursday: 11am-4pm

Pollok - Tuesday 15th June: 2-8pm / Wednesday, Thursday, Friday: 10am-4pm

Updated on:
June 8, 2021

What library opening hours will you operate?

With the exception of The Mitchell, Hillhead, Milton, Pollok and Springburn, all reopened libraries will be operating the following reduced opening hours:

Monday: Closed

Tuesday: 2pm – 7pm

Wednesday: 11am – 4pm

Thursday: 11 am – 7pm

Friday: 11am – 4pm

Saturday: 10am – 2pm

Sunday: Closed

Mitchell opening hours

Monday: Closed

Tuesday: 11am – 3pm

Wednesday: 11am – 3pm

Thursday: 11am – 3pm

Friday: 11am – 3pm

Saturday: 11am – 3pm

Sunday: Closed

Hillhead opening hours

Monday: 11am – 7pm

Tuesday: Closed

Wednesday: Closed

Thursday: Closed

Friday: 11am – 4pm

Saturday: 10am – 2pm

Sunday: 12pm – 4pm

Updated on:
June 8, 2021

Do I need to book to use a PC?

Due to anticipated demand, we recommend that customers continue to book ahead to use public PCs. This can be arranged by phone or by visiting the venue directly. Bookings can also be made on the day, subject to availability.

In line with current social distancing not all PCs will be in use. As we expect demand to be high, PC access will be limited to one hour per customer. Staff will clean the area and replace the keyboard between customers.

Updated on:
April 20, 2021

Will I need to wear a mask/face covering?

Yes – in line with the Scottish Government’s guidance, we are asking visitors to wear a face covering to keep themselves and others safe when visiting our libraries. We recognise that some visitors have health conditions, disabilities or other factors that prevent them from wearing a face covering. The Scottish Government has published guidance on the use of suitable face coverings and exemptions.

Updated on:
March 22, 2021

Will I need to take part in the Scottish Government Test and Protect scheme?

The Scottish Government guidelines require us to participate in the Test and Protect scheme. We will request your contact details when you visit the library and the information will be held securely for three weeks and then destroyed.

Updated on:
April 12, 2021

Will hand sanitiser be available?

Yes, customers will be able to access hand sanitiser when they enter the venue. Hand santiser will also be available beside each PC.

Updated on:
March 22, 2021

Will I be able to print or photocopy

Yes, you can use these services too. Staff will be able to help you with a limited number of printing or photocopying where possible.

 

Updated on:
April 13, 2021

Will I have to queue to visit the library?

Due to social distancing the number of visitors to the library will be restricted. Customers may have to queue to enter the library and we thank you for your patience.

Updated on:
April 12, 2021

Will the library toilets be available

Yes. Toilets will be available for customers to use.

Updated on:
April 12, 2021

I need someone to come with me to help me when I am using the PC I am booked for, is this okay?

Yes, a maximum of two people can use a PC at the same time.

Updated on:
April 19, 2021

Will I be able to browse for books?

Yes – customers will be able to browse for books, but we ask that this is kept to a minimum. Due to social distancing much of the furniture has been removed so customers will not be able to stay in the library for long periods of time.

Updated on:
April 12, 2021

How long can I book a PC for?

Access will be limited to one hour per customer. On occasions where there are no subsequent bookings it may be possible to extend your booking time, however this cannot be guaranteed. Please speak to a member of staff as far in advance as possible should you think you need additional time beyond your booked slot.

Updated on:
April 12, 2021

Will books be quarantined?

Books will be quarantined for 72 hours before they are returned to the shelves for borrowing.

Updated on:
April 12, 2021

Can I book my child onto a PC while I am booked on?

Over 12’s can access PCs on their own and would require a separate booking to be made. Any child under 12 can be booked onto a PC but an adult must remain with them at all times.

Updated on:
March 22, 2021

I can’t return my library books. Will I be fined?

Any fines incurred during our closure and phased re-opening period will be waived until 1 October 2021.

Updated on:
March 22, 2021

I’m not currently a library member, can I still use a PC?

Yes. Staff will issue you with a temporary membership in order for you to make your booking, and you will be issued with your membership card when you arrive for your PC slot.

Updated on:
April 20, 2021

Will regular events take place in the libraries you are reopening?

No – upon reopening, venues will be operating at reduced capacity and we’ll be unable to offer the full timetable of services and events which were available pre-lockdown. When permitted, activities and events will be re-introduced to libraries and we will share details of these with our customers.

Updated on:
April 20, 2021

I have my own device can I access Wi-Fi in the libraries that are open?

Access to Wi-Fi is unfortunately not available. We encourage anyone that requires access online to make a PC booking.

Updated on:
April 12, 2021

Will Bookbug take place?

In line with current guidance, Bookbug sessions cannot take place within libraries. However, we have weekly Bookbug sessions online every Wednesday at 10am for you to join in at home. Further details are available here.

Updated on:
April 20, 2021

Will there be access to Macmillan at Glasgow Libraries services?

There will be information points but no drop-in services. However, Macmillan are still providing support by phone on 0141 287 2903 or via email macmillan@glasgowlife.org.uk

Updated on:
April 12, 2021

Will any of your co-located services be available?

Universal Credit support is available by contacting the team on 0808 169 9901 or for more information click here.

The Family Finances Support Service will be available for pre-booked appointments. For further information click here visit  or contact the team on 07443 814 190 or by email.

Updated on:
April 20, 2021

Will newspapers and magazines be available to the public?

No – newspapers or magazines will not be available for the time being. However, we do offer eMagazines which you'll find online here

Updated on:
April 12, 2021

Will study spaces be available?

There will be no study spaces available in community libraries at the moment due to limited space as a result of social distancing requirements.

Study spaces are available at The Mitchell Library. Visitors will need to pre-book a date and time to use study desks. Study spaces should be booked a minimum of 24 hours in advance by emailing Mitchelllibrary@glasgowlife.org.uk or calling The Mitchell Library during opening hours on 0141 287 2999.

Updated on:
April 12, 2021

Will café and retail facilities be available in venues which reopen?

There will be no catering or retail (gift shop) facilities available in any of our venues when they reopen.

Updated on:
April 12, 2021

Where can I find more information?

We will provide regular updates through our social media channels as well as on the Glasgow Life website.

Updated on:
April 23, 2021

How can I make a donation to help support Glasgow Life?

As a charity, Glasgow Life is hugely grateful for the support it has received during the coronavirus pandemic, which has helped us to continue vital work in communities across the city during the most challenging of times. You can continue to help us by donating here.

Updated on:
April 23, 2021

When will you open more Glasgow Libraries?

As announced in March 2021, over 90 Glasgow Life venues will re-open to the public. Timescales for venue and service reopening are dependent on the guidance from the Scottish Government. By necessity, this is likely to be subject to local infection rates and Glasgow being in, or below, Tier 3 of the Government’s Covid-19 protection levels.

 

As the city prepares for a new way of living and working after Covid-19, Glasgow Life’s priority will be to ensure the facilities are reopened in a way which is safe for staff and the public in the weeks and months ahead.

 

We will continue to keep our customers up to date with our re-opening plans via our website and social media.

Updated on:
April 12, 2021
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