Frequently Asked Questions

about the reopening of Glasgow's community libraries

This information is regularly updated so please keep checking in

Please check here for more information on The Mitchell Library.

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Which libraries are open?

Anniesland

Ballieston

Bridgeton

Cardonald

Castlemilk

Dennistoun

Drumchapel

Govanhill

Gorbals

Hillhead

Ibrox

Knightswood

Langside

Library at the Bridge (Easterhouse)

Milton

Mitchell

Parkhead

Partick

Pollok

Pollokshaws

Pollokshields

Possilpark

Riddrie

Royston

Springburn

Updated on:
August 23, 2021

What library opening hours will you operate?

With the exception of Baillieston, Langside, Pollokshields, The Mitchell, Hillhead, Milton, Pollok, and Springburn, all reopened libraries will be operating the following reduced opening hours:

Opening Hours
Monday Closed
Tuesday 2pm-7pm
Wednesday 11am-4pm
Thursday 11am-7pm
Friday 11am-4pm
Saturday 10am-2pm
Sunday Closed

Pollok library will operate the following reduced opening hours:


Monday  10am–4pm
Tuesday 2-8pm
Wednesday  10am-4pm
Thursday 10am–4pm


Baillieston Library will operate the following days and times:

Monday 11am-4pm
Tuesdays 11am-7pm
Wednesday 11am-4pm
Saturday 10am-2pm

Langside Library will operate the following days and times:

Monday 11am-4pm
Tuesday 11am-7pm
Wednesday 11am-4pm
Thursday 11am-4pm
Saturday 10am-2pm

Pollokshields Library will operate the following days and times:

Monday 11am-4pm
Wednesday 11am-4pm
Thursday 2pm-7pm
Friday 11am-4pm
Saturday 10am-2pm

The Mitchell, Hillhead, Milton and Springburn will be operating the following reduced opening hours:

Mitchell Hillhead Milton Pollok Springburn
Monday Closed 11am-7pm Closed 10am-4pm 11am-4pm
Tuesday 10am-4pm Closed 2-7pm 2-8pm 11am-7pm
Wednesday 10am-4pm Closed 11am-4pm 10am-4pm Closed
Thursday 10am-4pm Closed 11am-4pm 10am-4pm Closed
Friday 10am-4pm 11am-4pm Closed Closed Closed
Saturday 10am-4pm 10am-2pm Closed Closed 10am-2pm
Sunday Closed 12noon-4pm Closed Closed Closed
Updated on:
August 23, 2021

Do I need to book to use a PC?

Due to anticipated demand, we recommend that customers continue to book ahead to use public PCs. This can be arranged by phone or by visiting the venue directly. Bookings can also be made on the day, subject to availability.

Updated on:
September 6, 2021

Will I need to wear a mask/face covering?

Yes – in line with the Scottish Government’s guidance, we are asking visitors to wear a face covering to keep themselves and others safe when visiting our libraries. We recognise that some visitors have health conditions, disabilities or other factors that prevent them from wearing a face covering. The Scottish Government has published guidance on the use of suitable face coverings and exemptions.

Updated on:
March 22, 2021

Will I need to take part in the Scottish Government Test and Protect scheme?

If you've made a booking for a Glasgow Club activity using our app or website we already have the necessary details. For all other activities, Glasgow Life is using the Check In Scotland service, which aids businesses in collecting the contact details of visitors and customers. This digital service allows NHS Scotland’s Test and Protect service to conduct faster contact tracing and help stop the spread of Covid-19.

We would appreciate your support by providing your contact details, quickly and securely, by scanning an official Test and Protect Check-in Scotland QR code poster via your smartphone camera, or by downloading the Check in Scotland app. Anyone over the age of 12 can use the Check In Scotland service, which is designed to take as few details from you as needed.

Updated on:
September 2, 2021

Will hand sanitiser be available?

Yes, customers will be able to access hand sanitiser when they enter the venue. Hand santiser will also be available beside each PC.

Updated on:
March 22, 2021

Will I be able to print or photocopy

Yes, you can use these services too. Staff will be able to help you with a limited number of printing or photocopying where possible.

 

Updated on:
April 13, 2021

Will I have to queue to visit the library?

Due to requirements to collect customer test & protect information upon entry, small queues may form. We ask that you be patient while we process this information from our customers and maintain physical distancing should any queues form.

Updated on:
September 6, 2021

Will the library toilets be available

Yes. Toilets will be available for customers to use.

Updated on:
April 12, 2021

I need someone to come with me to help me when I am using the PC I am booked for, is this okay?

Yes, a maximum of two people can use a PC at the same time.

Updated on:
April 19, 2021

Will I be able to browse for books?

Yes – customers will be able to browse for books, but we ask that physical distancing is maintained.

Updated on:
September 6, 2021

How long can I book a PC for?

Access will be limited to one hour per customer. On occasions where there are no subsequent bookings it may be possible to extend your booking time, however this cannot be guaranteed. Please speak to a member of staff as far in advance as possible should you think you need additional time beyond your booked slot.

Updated on:
April 12, 2021

Can I book my child onto a PC while I am booked on?

Over 12’s can access PCs on their own and would require a separate booking to be made. Any child under 12 can be booked onto a PC but an adult must remain with them at all times.

Updated on:
March 22, 2021

I can’t return my library books. Will I be fined?

Any fines incurred during our closure and phased re-opening period will be waived until 1 October 2021.

Updated on:
March 22, 2021

I’m not currently a library member, can I still use a PC?

Yes. Staff will issue you with a temporary membership in order for you to make your booking, and you will be issued with your membership card when you arrive for your PC slot.

Updated on:
April 20, 2021

Will regular events take place in the libraries you are reopening?

No – upon reopening, venues will be operating at reduced capacity and we’ll be unable to offer the full timetable of services and events which were available pre-lockdown. When permitted, activities and events will be re-introduced to libraries and we will share details of these with our customers.

Updated on:
April 20, 2021

I have my own device can I access Wi-Fi in the libraries that are open?

Yes.

Updated on:
September 6, 2021

Will Bookbug take place?

Bookbug is back at selected libraries, find a session here.

These first few sessions are all about introducing new parents/guardians and their child to Bookbug, capped age range 0-18 months focusing on lockdown babies/ isolated parents, one parent/guardian per child.

No advance booking required, first come first served. Masks may be removed when participating, but test and protect details will be required.

These sessions will be reviewed in October with the hopes to introduce more sessions and increase the age ranges. 

Remember we have weekly Bookbug sessions online every Wednesday at 10am for you to join in at home. Further details are available here.

Updated on:
September 23, 2021

Will there be access to Macmillan at Glasgow Libraries?

Macmillan @ Glasgow Libraries are re-launching in Royston, Partick and Castlemilk from Tuesday 3rd August2021.

Cancer support and information will be provided with new, weekly, in-person appointments available for people living with or beyond cancer, family, friends or carers, and people who are bereaved.

We will also be hosting drop ins where you’ll find support, information and the space to talk about what you are going through. Our sessions will be hosted by Macmillan @ Glasgow Libraries staff until volunteers can be safely reintroduced. You are welcome to bring people from your household along to both an appointment and drop in.

Royston Library - Every Tuesday. Appointments: 2pm & 2.30pm. Drop in: 3-4pm.

Partick Library - Every Wednesday. Appointments: 11am and 11.30am. Drop in: 12-1pm.

Castlemilk Library - Every Thursday. Appointments: 11am and 11.30am. Drop in: 12-1pm.

Call 0141 287 2903 or email macmillan@glasgowlife.org.uk to book an appointment.

In line with Scottish Government guidelines and existing procedures in place across all Glasgow Libraries, we have rearranged our service layouts to allow for social distancing. Hand sanitiser and face coverings will also be utilised and available to ensure a safe environment.

For support, information or just to talk about what you’re going through either face to face or over the phone contact us today on 0141 287 2903 or macmillan@glasgowlife.org.uk

Updated on:
August 2, 2021

Will Universal Credit support be available?

Face to face Universal Credit support will be available by appointment in selected libraries from Monday 20 September. This service is appointment based only and can be booked using the freephone number 0808 169 9901.

South

Library Day Times
Pollok Monday 11.15am-4.00pm
Gorbals Tuesday 2.00pm-6.00pm
Ibrox Wednesday 11.15am-4.00pm
Pollokshaws Friday 11.15am-4.00pm

East

Library Day Times
Springburn Monday 11.15am-4.00pm
Easterhouse Wednesday 11.15am-5.00pm
Bridgeton Friday 11.15am-5.00pm

West

Library Day Times
Partick Wednesday 11.15am-4.00pm
Anniesland Friday 11.15am-4.00pm

For further information about Universal Credit support click here.

Updated on:
September 17, 2021

Will any of your co-located services be available?

The Family Finances Support Service will be available for pre-booked appointments. For further information click here visit  or contact the team on 07443 814 190 or by email.

Updated on:
September 17, 2021

Will newspapers and magazines be available to the public?

No – newspapers or magazines will not be available for the time being. However, we do offer eMagazines which you'll find online here

Updated on:
April 12, 2021

Will study spaces be available?

Yes.

Updated on:
September 6, 2021

Will café and retail facilities be available in venues which reopen?

There will be no catering or retail (gift shop) facilities available in any of our venues when they reopen.

Apart from the Café at The Mitchell, which has reopened. The café opening hours will be Tuesday – Saturday 10am – 3:30pm.

Updated on:
September 6, 2021

Where can I find more information?

We will provide regular updates through our social media channels as well as on the Glasgow Life website.

Updated on:
August 27, 2021

How can I make a donation to help support Glasgow Life?

As a charity, Glasgow Life is hugely grateful for the support it has received during the coronavirus pandemic, which has helped us to continue vital work in communities across the city during the most challenging of times. You can continue to help us by donating here.

Updated on:
July 21, 2021

When will you open more Glasgow Libraries?

Over 91 Glasgow Life venues will re-open to the public. any further venues will be dependant on further funding

Glasgow City Council passed a motion on 13 May 2021 resolving that “all Glasgow Life venues should re-open as soon as funding allows.”

Our ability to open more venues is entirely dependent on more funding becoming available. However, given the current climate, it's unrealistic to expect that we can raise significant additional income this year that will support the reopening of venues beyond the 91 we have already announced.

We will continue to keep our customers up to date with our re-opening plans via our website and social media.

Updated on:
August 18, 2021
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