Frequently Asked Questions

about the reopening of Glasgow's museums

This information is regularly updated
so please keep checking in

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Do I have to book to visit a museum?

Yes – visitors need to pre-book a date and time online. You also need to present your e-ticket to enter the museum. Entry to our museums remains free.

Updated on:
July 21, 2021

How do I book?

A ticket is required to enter the museum. Tickets are FREE and available to book at the following link www.glasgowmuseums.com. You need to pre-book for a specific date and time.

Kelvingrove Art Gallery and Museum, Riverside Museum and Gallery of Modern Art are open Monday-Thursday and Saturday 10am-5pm and 11am-5pm on Fridays and Sundays. The People's Palace is open 10am-5pm on Wednesdays and Thursdays.

Tickets are available every 30 minutes from 10am until last entry at 4pm and are valid for a two-hour timeslot, or until closing at 5pm. Tickets are released in four week blocks, going live every four weeks on a Thursday, for the four week period beginning the following Monday.

Updated on:
July 21, 2021

How long will I be allowed in the museum?

We are working hard to provide an enjoyable visitor experience, even in these unusual times. Please try to keep your visit to a maximum of two hours to ensure we can offer entry to as many people as possible while maintaining physical distancing.

Updated on:
July 21, 2021

What cleaning procedures do you have in place?

Buildings are being cleaned prior to opening to the public and we have regular cleaning procedures in place which are appropriate to each venue.

Updated on:
July 21, 2021

Do you provide customers with hand washing/sanitisation stations?

Yes – we have several mitigating measures in place in our venues to minimise the spread of Covid-19. These include physical distancing restrictions; booking systems and reduced capacities; Perspex screens at reception areas; one-way walking routes; the promotion of rigorous hand washing and the provision of hand sanitiser.

Updated on:
July 21, 2021

Will I need to take part in the Scottish Government Test and Protect scheme?

Glasgow Life is using the Check In Scotland service, which aids businesses in collecting the contact details of visitors and customers. This digital service allows NHS Scotland’s Test and Protect service to conduct faster contact tracing and help stop the spread of Covid-19.

We will ask you to provide your contact details, quickly and securely, by scanning an official Test and Protect Check-in Scotland QR code poster via your smartphone camera, or by downloading the Check in Scotland app. Anyone over the age of 12 can use the Check In Scotland service, which is designed to take as few details from you as needed.

If you are unable to do this, we will still need to manually collect your contact details in line with existing Test and Protect guidance. This information will be held securely for three weeks and then destroyed.

Updated on:
July 21, 2021

Will toilet facilities be available in reopened venues?

Yes – although, as with all areas in our museums, physical distancing measures will be in place.

Updated on:
July 21, 2021

Will I need to wear a face covering?

Yes – in line with the Scottish Government’s guidance for Level 0, we are asking visitors to wear a face covering to keep themselves and others safe when visiting our museums. We recognise that some visitors have health conditions, disabilities or other factors that prevent them from wearing a face covering. The Scottish Government has published guidance on the use of suitable face coverings and exemptions.  

Updated on:
July 21, 2021

Will I need to provide my contact details?

Yes – public health and government guidance for reopening public venues requires Glasgow Life to participate in the Test and Protect scheme. We will request your contact details when you visit our museums. The information will be held securely for three weeks and then destroyed.

Updated on:
July 21, 2021

Are café, retail and cloakroom facilities available?

No – at present, there is no catering, retail (gift shop) or cloakroom facilities available. We are also unable to provide takeaway or space for packed lunches.

Updated on:
July 21, 2021

How many people can I book for?

Under Scottish Government guidelines for Level 0, up to ten people from four households can meet indoors. All members of the party must arrive at the same time to gain entry.

Updated on:
July 21, 2021

Can I walk up to the museum and gain entry?

No – to gain entry to the museum you must pre-book a ticket using the online booking system. This is to help us maintain physical distancing and manage visitor numbers. You will need to present your e-ticket to enter the museum.

Updated on:
July 21, 2021

Is there a one way in/one way out system in place?

Kelvingrove

Yes – to help manage the flow of visitors there is one clearly signposted entrance into and one exit from the museum. On arrival visitors must enter via the doors at the car park side of the building. The accessible entrance with access to lifts is located at the ground level, also facing the carpark.  

Riverside

Yes – to help manage the flow of visitors there is one clearly signposted entrance into and one exit from the museum. On arrival visitors must enter via the doors at the car park side of the building.

Gallery of Modern Art

Yes – to help manage the flow of visitors there is one clearly signposted entrance into and one exit from the museum. Please follow the signage in place.

People's Palace

Yes – to help manage the flow of visitors there is one clearly signposted entrance into and one exit from the museum. Please follow the signage in place.

Updated on:
July 21, 2021

Is there a one way system or can I move around the museum freely?

Kelvingrove, Riverside, GoMA and the People's Palace

A one-way system is in place in parts of the museums and there will be a clearly defined way to move through each venue. Please move in one direction and do not return to galleries or displays you have visited.

Updated on:
July 21, 2021

What galleries are open?

Kelvingrove

Most of the permanent galleries and rooms are open, except for a limited number of smaller galleries and hands-on displays, such as the Mini-museum, the Environmental Discovery Centre and the Rainforest Object Cinema.

Riverside

Most areas of Riverside are open, except for a limited number of interactive exhibits such as the TPE train and the subway carriage. You can still view these but cannot go inside. The recreated streets are open, but social distancing measures only allow entry to The Mitre Bar.  

Gallery of Modern Art

Gallery 2: Taste!

Gallery 3: Drink in the Beauty

Gallery 4: Domestic Bliss

The Studio will also be open.

People's Palace

Most of the permanent galleries and rooms are open, except for a limited number of smaller rooms and hands-on displays. Signage will be in place to indicate which areas are currently closed.

Updated on:
July 21, 2021

What times are museums open?

Kelvingrove Art Gallery and Museum, Riverside Museum and GoMA are open every day, Monday-Thursday 10am-5pm and Friday and Sunday 11am-5pm.

The People's Palace is open Wednesday and Thursday, 10am-5pm.

Updated on:
July 21, 2021

Is disabled access affected?  

No – there is wheelchair and pram access to all public areas within the buildings via lifts. To comply with physical distancing measures only one person/visiting group will be able to enter the lifts at any one time.

Updated on:
July 21, 2021

Are the car parks open?

Kelvingrove, Riverside and Glasgow Green

The car parks are open and where charged, usual fees will apply.

Updated on:
July 21, 2021

Are the organ recitals taking place at Kelvingrove?

No – at this time we are not able to accommodate the organ recitals.

Updated on:
July 21, 2021

Can I bring a group to the museum?

No – unfortunately we are unable to accommodate school or group bookings of any kind at this time due to restricted visitor capacity.

This is to allow physical distancing measures to be followed safely.

Updated on:
July 21, 2021

Are the free guided tours being reinstated?

No – at this time we are not able to offer our free guided tours due to physical distancing measures.

Updated on:
July 21, 2021

Are workshops/talks/events such as Curator Talks and Toddler Time being reinstated?

No – at this time we are not able to offer our usual programme of talks and events. When Scottish Government guidance allows, we will reintroduce these activities and share details through Glasgow Museums’ social media channels and the Glasgow Life website.

Updated on:
July 21, 2021

Where can I find more information?

We will provide regular updates through our social media channels as well as on the Glasgow Life website.

Updated on:
July 21, 2021

How can I make a donation to help support Glasgow Life?

As a charity, Glasgow Life is hugely grateful for the support it has received during the coronavirus pandemic, which has helped us to continue vital work in communities across the city during the most challenging of times. You can continue to help us by donating here.

Updated on:
July 21, 2021
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