Frequently Asked Questions

about the reopening of Glasgow's museums

This information is regularly updated
so please keep checking in

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Do I have to book to visit a museum?

To visit up to and including Sunday 29 August

Pre-booked tickets are no longer essential. However, having a pre-booked ticket can make entry easier at particularly busy times, when there may have to be a queueing system in place.

To visit from Monday 30 August

We’re pleased to announce that from Monday 30 August, you will no longer need a pre-booked ticket. The last ticketed day will be Sunday 29 August.

QRs codes, for the Check in Scotland app, are available at main entrances and we appreciate your support for the Test and Protect process.

Entry to our museums remains free.

Updated on:
August 27, 2021

How do I book?

Tickets are FREE and available to book up to and including Sunday 29 August at the following link www.glasgowmuseums.com.

From Monday 30 August, pre-booked tickets are no longer required.

Kelvingrove Art Gallery and Museum, Riverside Museum and Gallery of Modern Art are open Monday-Thursday and Saturday 10am-5pm and 11am-5pm on Fridays and Sundays. The People's Palace is open 10am-5pm on Wednesdays and Thursdays.

Tickets are available every 30 minutes from 10am until last entry at 4pm and are valid for a two-hour timeslot, or until closing at 5pm.

Updated on:
August 27, 2021

How long will I be allowed in the museum?

We are working hard to provide an enjoyable visitor experience, even in these unusual times. Please try to keep your visit to a maximum of two hours to ensure we can offer entry to as many people as possible.

Updated on:
August 27, 2021

What cleaning procedures do you have in place?

Buildings are being cleaned prior to opening to the public and we have regular cleaning procedures in place which are appropriate to each venue.

Updated on:
August 27, 2021

Do you provide customers with hand washing/sanitisation stations?

Yes – we have several mitigating measures in place in our venues to minimise the spread of Covid-19. These include Perspex screens at reception areas; one-way walking routes; the promotion of rigorous hand washing and the provision of hand sanitiser.

Updated on:
August 27, 2021

Will I need to take part in the Scottish Government Test and Protect scheme?

If you've made a booking for a Glasgow Club activity using our app or website we already have the necessary details. For all other activities, Glasgow Life is using the Check In Scotland service, which aids businesses in collecting the contact details of visitors and customers. This digital service allows NHS Scotland’s Test and Protect service to conduct faster contact tracing and help stop the spread of Covid-19.

We would appreciate your support by providing your contact details, quickly and securely, by scanning an official Test and Protect Check-in Scotland QR code poster via your smartphone camera, or by downloading the Check in Scotland app. Anyone over the age of 12 can use the Check In Scotland service, which is designed to take as few details from you as needed.

Updated on:
September 2, 2021

Will toilet facilities be available in reopened venues?

Yes toilet facilities are available in all reopened museums.

Updated on:
August 27, 2021

Will I need to wear a face covering?

Yes – in line with the Scottish Government’s guidance for Level 0, we are asking visitors to wear a face covering to keep themselves and others safe when visiting our museums. We recognise that some visitors have health conditions, disabilities or other factors that prevent them from wearing a face covering. The Scottish Government has published guidance on the use of suitable face coverings and exemptions.  

Updated on:
August 27, 2021

Will I need to provide my contact details?

Glasgow Life is using the Check In Scotland service, which aids businesses in collecting the contact details of visitors and customers. This digital service allows NHS Scotland’s Test and Protect service to conduct faster contact tracing and help stop the spread of Covid-19.

We would appreciate your support by providing your contact details, quickly and securely, by scanning an official Test and Protect Check-in Scotland QR code poster via your smartphone camera, or by downloading the Check in Scotland app. Anyone over the age of 12 can use the Check In Scotland service, which is designed to take as few details from you as needed.

Updated on:
August 27, 2021

Are café, retail and cloakroom facilities available?

The shops at Kelvingrove, Riverside and GOMA are now open.

At present, there are no catering or cloakroom facilities available. We are also unable to provide takeaway or space for packed lunches.

We are currently in discussion about reopening our museum cafes and will update on this as soon as we can.

Updated on:
August 27, 2021

How many people can I book for?

Under Scottish Government guidelines for Level 0, up to ten people from four households can meet indoors.

Updated on:
August 27, 2021

Can I walk up to the museum and gain entry?

Yes, tickets are no longer essential and from Monday 30 August are not required at all.

Updated on:
August 27, 2021

Is there a one way in/one way out system in place?

Kelvingrove

Yes – to help manage the flow of visitors there is one clearly signposted entrance into and one exit from the museum. On arrival visitors must enter via the doors at the car park side of the building. The accessible entrance with access to lifts is located at the ground level, also facing the carpark.  

Riverside

Yes – to help manage the flow of visitors there is one clearly signposted entrance into and one exit from the museum. On arrival visitors must enter via the doors at the car park side of the building.

Gallery of Modern Art

Yes – to help manage the flow of visitors there is one clearly signposted entrance into and one exit from the museum. Please follow the signage in place.

People's Palace

Yes – to help manage the flow of visitors there is one clearly signposted entrance into and one exit from the museum. Please follow the signage in place.

Updated on:
July 21, 2021

Is there a one way system or can I move around the museum freely?

Kelvingrove, Riverside, GoMA and the People's Palace

A one-way system may still be in place in smaller gallery spaces in the museums. Please follow any signage that is in place.

Updated on:
August 27, 2021

What galleries are open?

Kelvingrove

Most of the permanent galleries and rooms are open, except for a limited number of smaller galleries and hands-on displays, such as the Mini-museum, the Environmental Discovery Centre and the Rainforest Object Cinema.

Riverside

Most areas of Riverside are open, only a limited number of the interactive exhibits are still closed.   

Gallery of Modern Art

Gallery 2: Taste!

Gallery 3: Drink in the Beauty

Gallery 4: Domestic Bliss

The Studio will also be open.

People's Palace

Most of the permanent galleries and rooms are open, except for a limited number of smaller rooms and hands-on displays. Signage will be in place to indicate which areas are currently closed.

Updated on:
August 27, 2021

What times are museums open?

Kelvingrove Art Gallery and Museum, Riverside Museum and GoMA are open every day, Monday-Thursday 10am-5pm, Friday 11am -5pm, Saturday 10am-5pm, Sunday 11am-5pm.

The People's Palace is open Wednesday and Thursday, 10am-5pm.

Updated on:
August 18, 2021

Is disabled access affected?  

No – there is wheelchair and pram access to all public areas within the buildings via lifts. To comply with physical distancing measures only one person/visiting group will be able to enter the lifts at any one time.

Updated on:
August 27, 2021

Are the car parks open?

Kelvingrove, Riverside and Glasgow Green

The car parks are open and where charged, usual fees will apply.

Updated on:
August 27, 2021

Are the organ recitals taking place at Kelvingrove?

No – at this time we are not able to accommodate the organ recitals.

Updated on:
July 21, 2021

Can I bring a group to the museum?

Yes, groups of six or less can book for a self-led visit via the website www.glasgowmuseums.com.

Larger groups: please book for a self-led visit by calling 0141 276 9505/9506, option 1 (Mon-Fri).

Educational groups: please book for self-led visits by emailing museums.schoolbookings@glasgowlife.org.uk or calling 0141 276 9505/9506, option 1 (Mon-Fri).

Updated on:
August 27, 2021

Are the free guided tours being reinstated?

No – at this time we are not able to offer our free guided tours.

Updated on:
August 12, 2021

Are workshops/talks/events such as Curator Talks and Toddler Time being reinstated?

No – at this time we are not able to offer our usual programme of talks and events. When Scottish Government guidance allows, we will reintroduce these activities and share details through Glasgow Museums’ social media channels and the Glasgow Life website.

Updated on:
August 27, 2021

Where can I find more information?

We will provide regular updates through our social media channels as well as on the Glasgow Life website.

Updated on:
August 27, 2021

How can I make a donation to help support Glasgow Life?

As a charity, Glasgow Life is hugely grateful for the support it has received during the coronavirus pandemic, which has helped us to continue vital work in communities across the city during the most challenging of times. You can continue to help us by donating here.

Updated on:
July 21, 2021
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